KEY SKILLS AND COMPETENCIES

• critical thinking and strong problem-solving capability
• planning and organizing
• decision-making
• communication skills
• persuasiveness
• influencing and leading
• delegation
• conflict management
• adaptability
• stress tolerance
• team work

• Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Accomplish operations and organization mission by completing related results as needed
• Manage staff levels, wages, hours, contract labor to revenues
• Manage relationships with clients
• Review and approve all operational invoices and ensure they are submitted for billing or payment
• Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.
• Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.