The Operations Manager will be responsible for overseeing the day-to-day operations of the household business, ensuring the smooth running of water softener and filtration installations, servicing, and maintenance for a customer base of primarily residential clients. With a team of 30-35 field engineers, the Operations Manager will coordinate resource allocation, optimize workflows and routing, manage inventory, and ensure customer satisfaction through effective service delivery.

REQUIREMENTS

• Proven experience in an operations management role, ideally within a service-based industry.
• Strong leadership skills with the ability to motivate and manage a team of field engineers.
• Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities.
• Strong understanding of operational metrics and KPIs, with experience in driving performance and efficiency.
• Experience in managing budgets and controlling operational costs.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet deadlines.