Operations Manager - Customer Experience at Serenity Mental Health

Alexandria, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Experience, Team Leadership, Performance Management, Coaching, Process Improvement, Workflow Management, Staffing, Scheduling, Accountability, Problem-Solving, Communication, High-Volume Environment, KPI Tracking, Service Quality

Industry

Mental Health Care

Description

Operations Manager – Customer Experience Location: Alexandria, VA Employment Type: Full-Time Compensation: $90,000+ annually Overview Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. No industry-specific experience required. We provide full training. What You’ll Do Own daily operations in a customer-facing, high-volume environment Lead, coach, and develop a team while driving accountability to performance standards and KPIs Ensure every customer interaction is professional, efficient, and high-quality Oversee scheduling, staffing, and workflow management to maintain smooth operations Track, analyze, and improve key performance metrics related to service, productivity, and overall experience Identify operational gaps and implement process improvements Step in as needed to support the team and maintain service levels What This Role Feels Like Fast-moving environment where priorities shift and strong leadership is critical A balance of people leadership and operational execution High standards — you’ll be measured on team performance and consistency A role where you are actively involved, coaching in real time, and driving results daily What We’re Looking For 3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments Proven ability to manage team performance, metrics, and day-to-day operations Strong communication skills with the ability to coach, problem-solve, and lead effectively Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities simultaneously Preferred Background Hospitality, restaurant, or hotel leadership Retail or service environments with high standards and performance expectations Experience with scheduling systems, staffing, or workflow coordination Background in customer experience or relationship-driven environments About You You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level. Training & Requirements No clinical or industry-specific experience required — full training provided Ability to work on-site in a structured, fast-paced environment Comfortable managing schedules, workflows, and performance expectations Compensation & Benefits $90,000+ base salary Health, dental, and vision coverage (90% employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Ongoing leadership development and advancement opportunities Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Responsibilities

The Operations Manager will own daily operations in a high-volume, customer-facing setting, leading and coaching the team to meet performance standards and KPIs. This includes overseeing scheduling, workflow management, and ensuring every customer interaction is professional and high-quality.