About the job

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Operations Manager you will report to the General manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events
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Your Key Duties And Responsibilities

• Provide strategic support to the Hotel Manager and the Cluster General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
• Succession Planning – Lead the development and continuous learning of the hotel staff.
• Ensure the best level of customer care within the property.
• Support the profitability and cost management of the hotel.
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What You Will Need

• 2 to 3 years of experience in a hotel operations management role.
• Excellent leadership and people-management skills.
• A creative thinker with an outgoing personality, capable of building new relationships and maintaining existing ones.
• Proven experience in effective people management within a team environment.
• Confident managing multiple departments in a fast-paced environment
• Exceptional attention to detail and guest-focused approach.
• Confident, ambitious, and proactive in approach.
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