Operations Manager (DDSO5) at Scope Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Accountability, Person-Centred Support, Communication Skills, Client Acquisition, Intake, Retention, Positive Behaviour Support, Change Management, Collaboration, Partnership Building, Disability Support, Residential Services, Employee Management, Customer Support

Industry

Hospitals and Health Care

Description

About the Role Join our Accommodation Services team in the North East Metro region as an Operations Manager (DDSO5) in this exciting Fixed-Term, Full-Time opportunity. This role will be responsible for leading an area of residential services, managing employees and supporting our customers. This is a highly rewarding role working for an organisation that supports people with a disability in an inclusive and individualised way. Position Details * Work Location: Hawthorn office * Employment Type: Fixed Term Full Time * Fixed Term Start Date: 20 April 2026 * Fixed Term End Date: 31 October 2026 * Total hours per Fortnight: 76  * Classification: (Operations Manager) DDSO5 About You * Proven leadership experience in the disability or community sector, with a strong focus on team development, accountability, and delivering person-centred support. * Excellent professional communication skills – both written and verbal – with the ability to engage respectfully and effectively across internal teams and external stakeholders. * A genuine approach to connect, motivate, and lead teams through change and growth. * A proactive approach to client acquisition, intake, and retention, ensuring a smooth and positive experience for new and existing clients. * A hands-on leadership style – this is a non-hybrid role, fortnightly (minimum) site visits are mandatory  * Demonstrated experience in supporting individuals with behaviours of concern, with a strong understanding of positive behaviour support in practice. * Confidence and skill in leading through change, navigating challenges while keeping your team engaged and focused. * A collaborative mindset, with the ability to build strong partnerships with enabling functions to support operational and strategic goals. * An Advanced Diploma of Disability ([https://publicstorage.dc2.pageuppeople.com/948/ProviderAsset/scribble/9d6189fc-ce42-459e-ab54-2cb16925ceaa.png] or equivalence [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtJ-Zu4eRV_B3zYXmUWFoIP_tR7p6pviyom7ecqsVl5ef10HNdAZBLpwv-OWtbHaTYAV3d_d63y2FRV1yt-1a8KSgFC7lXNz8x6_vm_S2gdldDWqfJ5ZBjxoI-uoT82dCgVl_WPbzyoD3ugSzaMDQ7JA%7e%7e]) is required for this role Position Description: [https://publicstorage.dc2.pageuppeople.com/948/ProviderAsset/scribble/bc2250e4-20a6-438a-813e-f3abb7c96cf7.png] Operations Manager - PD [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtp45vbAG9meqZfZKbhEJGun_1JBZYy5Su0sE5Ff-qNavalnWnnk4h2UZy0YrE1C_6RMFjOG0v_7lyIcUKww_Vc9Xwoan5o4IS0JyhWa8x4hS75Mq3vBUxsEZaYiLE0EqMoxFXOwfT-jDON9Ueu_7b4g%7e%7e] About Home@Scope Is a subsidiary of Scope, providing Supported Independent Living (SIL) and Short Term Accommodation and Assistance (STAA) services previously provided by the Victorian Government. When working for Home@Scope you are employed by the Victorian Government to provide support within Home@Scope services.  Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW. View our stance on inclusion, diversity and human rights. [https://careers.scopeaust.org.au/careers-home] Please direct enquiries to Hayley Di Pietrantonio, Senior Manager - Zone A (Acting) at hburke@scopeaust.org.au [hburke@scopeaust.org.au] If at any time you require us to adjust our recruitment process to meet your individual needs please email careershome@scopeaust.org.au, this includes support completing your application online. [https://publicstorage.dc2.pageuppeople.com/948/ProviderAsset/scribble/680fa961-cf1a-4df5-93eb-93427b9d7eda.png]

Responsibilities

The Operations Manager will lead an area of residential services, manage employees, and support customers. This role involves ensuring a positive experience for clients and overseeing team development.