JOB DESCRIPTION FOR OPERATIONS MANAGER

Come and join us at Defence Equipment and Support (DE&S) as an Operations Manager.
As an Operations Manager you’ll work closely with industry and internal teams and be accountable for managing delivery, planning, and providing the required support. You’ll have considerable opportunity and responsibility, whilst demonstrating you are a proactive leader with a delivery focused approach. You’ll possess a continuous improvement mindset, and you’ll interpret and utilise management information and data to provide valuable business insights. You’ll encourage a culture of learning from experience, imaginative thinking and expanding mindsets, all in the pursuit of improved quality.
The role is based in our offices at RAF Waddington and we champion flexible ways of working. Regular in-person attendance is required for 60% of your working week to promote the benefits of face-to-face collaboration, alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role. Please note that travel to alternative sites may also be required dependent on organisational requirements.

BENEFITS

Alongside your salary of £43,100, Ministry of Defence contributes £12,486 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

• Leads the team in the delivery of support for in-service capability within area of responsibility, according to the customer requirements, delivery plan, support solution, KPIs, and subsequent governance and reporting requirements
• Implements appropriate governance arrangements for the delivery of the service, aligned with DE&S, Contract and Customer requirements
• Monitors service delivery progress and delivery against customer KPIs utilising Management Information, reporting monthly through reporting drumbeat. Interprets data to identify trends, risks and issues, and continuous improvement opportunities
• Responsible for contract management activities including liaising with suppliers, monitoring and controlling performance against contractual obligations and agreed KPIs, Government Furnished Assets (GFA) management, and coordinates the drafting, tender process and assessment of tenders
• Leads the development of delivery plans, delivery approaches and procurement strategies
• Coordinates resource and cost forecasting and has oversight of Inventory Demand and Supply Planning
• Manages resource, monitors actual spend and updates forecasts accordingly to ensure the integrated support meets customer requirements within budget
• Responsible for ensuring the most cost-effective and efficient means of delivery, whilst mitigating risk and leveraging opportunities
• Leads on risk management activities, accurately assessing impact and likelihood, developing risk responses as well as prioritising, monitoring, reporting and escalating risks as necessary
• Manages assumptions and dependencies, effectively communicating changes with stakeholders
• Leads the development of business cases, and manages assurance, endorsement and approvals through the appropriate channels
  Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

• Previous experience in an Operations Management role or associated discipline (Project Management, Supply Chain, Engineering, Business Management, Through Life Support), in a delivery environment
• Evidence of continuous improvement
• Experience of relationship management with internal and external stakeholders at all levels
• Proven ability of managing contracts and suppliers
• Experience in managing budgets, including approvals, monitoring actual spend and updating forecasts

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Core Behaviour 1: Leadership (CSBC 3)
• Core Behaviour 2: Changing and Improving (CSBC 3)
• Technical Competence 1: Contract Management (Practitioner)
• Technical Competence 2: Continuous Improvement for Optimised Support (Practitioner)