Operations Manager

at  Dobbies Garden Centres Ltd

Job Ref: DO13295
Branch: Dobbies Rugby
Location: Dobbies Rugby, Rugby
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible shifts throughout the week including weekends
Hours per week: 42.5 hours per week
Posted date: 16/11/2024
Closing date: 18/12/2024
Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.

WHO WE ARE LOOKING FOR

• You’ll bring operations expertise with experience of retail operations management
• Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
• A proven ability to manage stock controls and strict adherence to health safety regulations
• Ability to identify training needs. You’ll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
• Adaptability. You’ll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
• Positivity managing change, you’ll lead the team through each season with care and motivation to deliver the best
• Can demonstrate our values at all times - we’re one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

ABOUT US

At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers

• Overseeing the store operations to maximise profitable sales and growth
• Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies
• Sparking your team’s passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
• Working closely with our central support teams, maintaining excellent communication to improve our business
• Ensuring all health safety regulations are carried out across the store, whilst caring for employee and customer welfare
• Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance
• Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising
• Act as deputy to the General Manager in their absence
• As a member of the senior management team, you will also have duty manager responsibilities including key holder duties