JOB OVERVIEW

At Eiffel Immigration, we are committed to delivering high-quality immigration services to individuals and families across Canada. As an Operations Manager, you will work on-site in our Mississauga office, overseeing the daily activities of our Case Managers and Business Development team. With a pay range of $24–$27 per hour, this leadership role requires strong decision-making skills and the ability to build efficient systems that ensure compliance and client satisfaction.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.
• Proven experience in operations management or a similar role within a fast-paced environment.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent leadership abilities with experience managing diverse teams.
• Exceptional communication skills, both verbal and written.
• Proficiency in project management tools and software applications relevant to operations management.
• Ability to thrive in a dynamic environment while managing multiple priorities effectively. We encourage candidates who are passionate about driving operational excellence to apply for this exciting opportunity.

REQUIREMENTS

• Minimum 5 years of overall experience in operations, consulting, or team management.
• Canadian experience preferred.
• Strong leadership and organizational skills.
• Knowledge of immigration industry standards is an asset.
• Ability to manage multiple priorities and meet deadlines.

• Lead and supervise Case Managers and Business Development Associates.
• Implement and improve workflows, SOPs, and performance tracking.
• Monitor compliance with IRCC regulations and internal quality standards.
• Manage escalated client concerns with professionalism and care.
• Track KPIs, allocate resources, and support business growth.