Operations Manager-EK Chauffeur Drive Services at Transguard Workforce Solutions

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transport Management, Rostering And Deployments, Vehicle Utilization, Limousine & RTA Regulatory Compliance, Customer Relationship Management, Report Writing, Operational Performance Management, SLA And KPI Management, Process Optimization, Automation Tools Integration, Financial Performance Monitoring, Stakeholder Management

Industry

Outsourcing and Offshoring Consulting

Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 80,000+ employees! We are currently recruiting for an Operations Manager - EK Chauffeur Drive Services to join our Aviation Partner Solutions team in Dubai. Financial * Develop and maintain operational performance of the contract. * Facilitate on time deployments of all assets in line with client demand. * Understand the commercial aspects of the contract and monitor the operational management of the service. * Responsible for management of daily reporting with operational data to support the review of contractual financial performance. * Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs. Customer * Proactively manage the relationship with the client in line with the RACI matrix * Manage contacts and relationships within your account portfolio, ensure the account is fully managed, and relationships are developed at every level. * Provide ideas on initiatives to maximize efficiency and potential opportunities. Process * Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes. * Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization. * Complete Management Reporting, daily deployment data and driver performance. * Drive a culture within the team, focusing on operational excellence and business performance. * Motivate the team members and influence positive behavior. * Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process. * Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations. * Create comprehensive documentation for key processes, promoting standardization across teams. Innovation * Integrate automation tools to simplify repetitive tasks and reduce manual workload. * Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices. * Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation. * Work with key members of the other business units to obtain the information required to compile improvement proposals. * Utilize automation tools enabling delivery of best practice in transportation operating models. Selection Criteria * 5 Years in a similar capacity * University or College education within Transport or Aviation * Transport Management * Rostering and deployments * Vehicle utilization * Limousine & RTA regulatory compliance * Operation procedure awareness * Customer relationship management, Effective report writing skills

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Responsibilities

Manage the operational performance and financial health of the Chauffeur Drive portfolio to ensure service excellence and profitability. Lead the team in optimizing workflows, maintaining data integrity, and managing client relationships in line with contractual agreements.