Operations Manager

Emrill Services L.L.C

Posted on 22 Sep

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Experience

5 - 7 Years

Job Location

Abu Dhabi, Dubai, Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Manage singular or multiple facility management and home maintenance contracts reporting directly to the Associate Director.
• Manage people (Emrill Staff) and champion HSSEQ across contracts.
• Manage client relationships and contract deliverables including SLA’s & KPI’s.
• Ensure service delivery and full P&L & budgetary responsibility.
• Collaborate with other departments to drive best practices and efficiencies.
• Seek and develop new business opportunities.
• Deliver Integrated Facility Management services in line with contractual obligations.
• Lead contracts to ensure services are delivered per company standard operating procedures.
• Build, manage and maintain excellent working relationships with VVIP clients.
• Close out works within agreed timelines.
• Develop technical reporting, analysis, and lifecycle management for assets within contracts and locations.
• Develop and roll out continuous improvement strategies across contracts.
• Establish and develop contract management plans for different contracts.
• Build and manage relationships with clients, suppliers and partners.
• Manage subcontractors supporting contracts with Pre Planned Maintenance and out of hours support agreements.
• Develop risk analysis for service gaps and implement plans to reduce risks.
• Communicate with senior management and clients effectively.
• Develop comprehensive staff plans including training and succession plans for team development and career progression.
• Lead people management by setting clear objectives for team members.
• Support business development and relationship building with clients.
• Ensure contractual delivery of IFM Contracts safely and profitably, adhering to local statutory regulations.
• Establish Service Level Agreements and document achievable KPIs.
• Lead site and IFM teams consistently according to established operating proce
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