JOB DESCRIPTION

Job Title: Operations Manager
Location: Mobile
Region covered: London
About us
Enigma Security Solutions Limited is a growing company which specialise in delivering a highly personalised and focused range of security services. Our extensive client portfolio includes many premium-brand organisations.

About you: REQUIRED Qualifications and Skills

• Applicant must have the right to work in the UK
• Hold a valid SIA Licence.
• Previous experience in similar role
• Good knowledge of operations management
• Strong leadership and communication skills
• IT and Computer Literate
• Able to interact with customers
• Full UK clean driving licence
• Supervisory/management experience
• Excellent communication skills including presentation and written report writing.
• Ability to be a team player, motivate and work well under pressure
• Capable of preserving confidential or sensitive information
• Problem solving and conflict resolutions skills

ROLE OVERVIEW

We are currently recruiting for an Operations Manager to join our passionate and driven team based in London.

Benefits/salary:

• Competitive
• Company car
• On-going training and progression opportunities
• A bright, modern and open plan office and free on-site parking
• 20 days holiday plus 8 bank holidays
• Contributory pension
• Eye test voucher
• SIA Licence renewal cost covered by the company.

KEY RESPONSIBILITIES:

• Ensuring that all works are delivered safely on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution.
• Oversee incidents & failure management.
• At all times complying with H&S, Quality and Environmental policies of the company and client, whilst ensuring at all times the enhancement of customer perception and the company’s corporate image, goals and objectives.
• Ensure all systems operate smoothly and align with our quality standards
• Maximize the efficiency of all business procedures
• Monitor daily operations and address potential issues when they arise
• Monitor financial data and recommend solutions that will improve profitability.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.
• Site Inspections, audits & patrols of customer premises, incident investigation.
• To maintain and store correctly records, relevant to the execution of the system.
• Prepare and maintain security reports, records, and correspondence as needed or directed.
• Responsible for the day-to-day operations of Security, including the hiring, supervision, training and discipline of security staff.
  JOB Type and Location: Full-time / Regional

About you: REQUIRED Qualifications and Skills

• Applicant must have the right to work in the UK
• Hold a valid SIA Licence.
• Previous experience in similar role
• Good knowledge of operations management
• Strong leadership and communication skills
• IT and Computer Literate
• Able to interact with customers
• Full UK clean driving licence
• Supervisory/management experience
• Excellent communication skills including presentation and written report writing.
• Ability to be a team player, motivate and work well under pressure
• Capable of preserving confidential or sensitive information
• Problem solving and conflict resolutions skills.