Operations Manager at Entain

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Stakeholder management, Capacity planning, Team leadership, Performance management, Project management, Data analysis, Process optimization, Quality assurance, Communication, Emotional intelligence, Strategic planning, Regulatory compliance, Sportsbook operations, Commercial operations

Industry

Entertainment Providers

Description

Company Description Entain India is the engineering and delivery powerhouse for Entain, one of the world’s leading global sports and gaming groups. Established in Hyderabad in 2001, we’ve grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create innovative technology that supports Entain’s mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description The Operations Manager will be an integral part of the Hyderabad Marketing Operations team, within the UK & Ire region. You will play a critical role in ensuring the efficiency, effectiveness and scalability of onsite marketing efforts. You will focus on the people, process, technology and data that drive the marketing operations function, continually seeking opportunities to optimize and improve over time. You will be the interface between the commercial teams and the HYD Marketing Ops team, owning the stakeholder relationships, proactively seeking feedback for improvements and resolving issues as they arise. This is a hands-on management role, in which you will be expected to: Manage the capacity planning for the team, including reallocating HC within the team or building the business case to grow / reduce HC as required by business need Ensure all campaigns and deliverables of the team are executed within defined SLAs while meeting quality expectations Foster a positive and enjoyable working environment, while setting high expectations for performance and nurturing the team`s technical and professional development Continually improve and optimize the team`s internal tools, processes, ways of working to drive efficiency and improvements in quality of execution People Management Supervise and manage the HYD Sportsbook Marketing Operations & Commercial Operations teams, including recruitment, onboarding, development, reward and recognition, and performance management Foster a positive work environment and promote a culture of high performance and continuous improvement Collaborate with senior management to set performance targets and monitor progress Campaign Execution Ensure that sports campaigns and deliverables of the team are executed within defined SLAs Oversee QA processes to ensure campaigns and deliverables meet established standards and preventing errors from reaching the customer Address any operational issues that may affect the quality of outputs, delivery timeframes or customer / stakeholder satisfaction Analyze and improve existing operational processes and systems, implementing best practice to streamline operations and reduce cost Stakeholder Management Build and maintain strong working relationships, acting as the primary contact for stakeholder queries and concerns Ensure stakeholders are informed and engaged, with timely and effective communication on business operations, risks, issues etc. Analyze stakeholder needs and expectations, proactively seeking feedback and implementing improvements or optimizations accordingly Identify and address potential issues, facilitating negotiations and finding mutually beneficial solutions as required Regulation and Compliance Ensure the business adheres to applicable regulations and legislation, implementing policies and procedures to mitigate risk Implement and enforce safety protocols to maintain a safe working environment Reporting and Analysis Prepare regular reports on operational and team performance, including key metrics and KPIs Analyze data to identify trends, areas for improvement and opportunities for growth Customer Service Collaborate with CS to ensure customer needs are met and issues are resolved promptly Monitor customer feedback and make operational adjustments as necessary Other Act as a subject matter expert on tools and systems, contributing to / supporting initiatives to simplify, consolidate and streamline technology Continually invest in learning about the wider commercial business you are immersed in (e.g. how the business makes money, who our customers are, how other teams work etc.) Stay up to date with industry trends and technology advancements Qualifications In your role as Operations Manager, you`ll be known for: Being a specialist in your functional area (e.g. Sportsbook or Gaming) Excellent communication, emotional intelligence and stakeholder management skills – you build strong working relationships with a diverse team at all levels of seniority Results driven, highly organized, process orientated – you will be known for getting the job done and delivering large complex projects and programmes. Being a trusted partner – always conducting yourself with the highest level of integrity and honesty Your influence and persuasion skills, and your ability to present information in a clear, concise and engaging manner Deep knowledge of the gambling industry including products, competitors etc. Additional Information Diversity and equal opportunities: As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment. At Entain we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Hyderabad, you can expect to receive great benefits like: Healthy and Dynamic work environment Great Learning and Skill development opportunities. Safe home pickup and home drop Group Mediclaim policy Group Critical Illness policy Communication & Relocation allowance Annual Health check Onsite Travel opportunities Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment. Equal Opportunities. If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Advertising Department: Marketing

Responsibilities

The Operations Manager will oversee the Hyderabad Marketing Operations team, ensuring the efficiency and scalability of onsite marketing efforts. They are responsible for managing team capacity, executing campaigns within SLAs, and acting as the primary interface between commercial teams and operations.