POSITION OVERVIEW

We are seeking a dynamic and results-driven Operations Manager to lead the day-to-day operations of our Kapuskasing branch. Reporting to the Branch Manager, this role is responsible for ensuring operational excellence, driving efficiency, and fostering a high-performing team environment.

QUALIFICATIONS

• 3 - 5 years Operational Management experience.
• Diploma in Business or related field is an asset.
• Flexibility and willingness to work simultaneously on a wide range of tasks and projects.
• Able to develop and maintain strong relationships with internal and external clients.
• Experience in the transportation or waste industry is considered an asset.
• Strong communication skills (both verbal and written).
• Proficient knowledge of Microsoft Office programs (Word, Excel, Powerpoint)
• Proven ability to work independently while being a team player.

• Direct all employees of the location to ensure operational excellence by managing and coaching employees to achieve optimal efficiency.
• Ensure Company policies and procedures are adhered to.
• Be accountable for the budgeting and fiscal reporting of the location and monitor the budget as required.
• Track and review productivity on a daily, weekly, and monthly basis.
• Manage escalated customer concerns to resolve them in a timely manner.
• Comply with all regulations required by the Company and government regulations.
• Work with the sales team to generate new business.
• Conduct regular meetings to communicate updates to the location.
• Additional duties may be required