Operations Manager at EPOS

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Merchant Operations, Sales Operations, People Management, Stakeholder Management, Sales Administration, Analytical Reporting, Problem Solving, CRM Tools, Microsoft Office, Google Workspace, SOP Improvement, Project Implementation

Industry

Financial Services

Description

Operations Manager Reports To: Country Manager Department: Merchant Operations / Sales Operations Location: Malaysia (KL & JB oversight) Role Summary The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary. Key Responsibilities: Merchant Operations Management: Lead and oversee daily Merchant Operations activities across: Onboarding, Fulfillment, POS Operations, Project Support Ensure operational processes are executed accurately and within SLA timelines. Monitor merchant onboarding progress, deployment readiness, and issue resolution. Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary. Drive operational consistency between KL and JB operations teams. Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities. Identify process gaps, operational risks, and bottlenecks and improve SOPs. Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance. Prepare operational reports and business updates for Country Manager. Key Requirements Bachelor’s Degree in Business Administration, Operations Management, or related field. Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions. Minimum 3 years in a managerial or team leadership role. Strong people management and stakeholder management skills. Experience managing sales administration and operational workflows. Strong analytical, reporting, and problem-solving capabilities. Ability to manage multiple operational functions in a fast-paced environment. Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

Responsibilities

Lead and manage overall Merchant Operations, including onboarding, fulfillment, and POS operations across KL and JB. Coordinate with cross-functional teams and external vendors to ensure operational alignment and business objective execution.