ABOUT US

Rock Steady Security is one of Scotland’s leading providers of event security and crowd management services. With a strong reputation built over decades, we deliver professional and reliable staffing solutions for some of the country’s most high-profile venues and events.
Our portfolio includes iconic locations such as Glasgow Barrowlands, Rangers Hospitality, Usher Hall, Edinburgh Castle Concerts, and the world-renowned Royal Edinburgh Military Tattoo, along with many other theatres, music venues, and cultural events across Scotland.
We are proud of our established market position, but we are also modernising – investing in updated systems, training, and processes to make our operations more efficient and our services even stronger.

ABOUT YOU

We’re looking for someone who:

• Holds a Level 5 qualification in Crowd Safety Management.
• Holds a Level 4 qualification in Spectator Safety Management (or is willing to work towards it).
• Holds a valid SIA Door Supervisor Licence (minimum). Close Protection and CCTV licences are desirable.
• Has proven experience in operations management, preferably within the events, security, or hospitality sector.
• Can lead teams effectively, both in an office and on-site environment.
• Is highly organised, with excellent problem-solving and communication skills.
• Has a strong understanding of event staffing, workforce scheduling, and compliance.
• Is confident using (or keen to develop) digital workforce management tools.
• Can work flexibly, including evenings and weekends, to meet the demands of live events.

We are looking for a highly motivated and organised Operations Manager to join our team in Glasgow. This is a senior role, responsible for overseeing the day-to-day delivery of our event security operations and supporting the growth and development of the company.
The successful candidate will manage both our office-based admin team (scheduling and admin staff) and our casual event workforce (Safety Stewards and SIA Licensed staff). You will play a key role in streamlining processes, enhancing productivity, and ensuring our teams deliver excellent service at every event.

Key Responsibilities

• Lead, manage, and support the scheduling and admin team to deliver efficient workforce planning.
• Oversee the deployment and performance of front-line event staff across multiple venues and events.
• Review and modernise operational processes, including scheduling, timesheets, training, and workforce management systems.
• Drive staff recruitment, induction, and training initiatives, including Level 2 Spectator Safety and Level 3 Supervisor courses.
• Ensure compliance with industry standards, licensing requirements, and client expectations.
• Act as the main point of contact for clients, venues, and event organisers on operational matters.
• Produce professional debrief reports and contribute to continuous improvement following events.
• Support the Head of Security and senior leadership in delivering business growth and innovation.