Company Description
At Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.

JOIN US AT ACCOR, WHERE LIFE PULSES WITH PASSION!

The position is based in Accor’s flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.
Job Description

We are seeking a highly skilled and motivated Operations Manager to join our team at Novotel Canberra! In this exciting, influential position, you will play a crucial role in overseeing and optimising our day-to-day operations, ensuring efficiency, productivity, and excellence across our Front Office, Reservations and Housekeeping departments. Reporting to the General Manager, you will:

• Lead, mentor, and manage a diverse team, fostering a culture of collaboration and continuous improvement
• Develop and implement operational strategies, policies, and procedures to drive organisational success
• Analyse operational data and key performance indicators to identify areas for improvement and implement solutions
• Ensure compliance with relevant industry regulations, health and safety standards, and company policies
• Oversee financial management, including budgeting, forecasting, and cost control measures
• Manage inventory and procurement processes to optimise resources and control costs
• Collaborate with other department heads to ensure seamless cross-functional operations and achieve company-wide objectives
• Address and resolve guest complaints and concerns promptly and professionally
• Stay informed about industry trends and implement innovative practices to maintain a competitive edge
• Prepare and present regular reports on operational performance

Qualifications

• Proven experience in senior management within hotels (5+ years)
• Strong leadership, communication, and interpersonal skills
• Excellent analytical and problem-solving abilities, with strong decision-making capacity
• Financial acumen and experience in budget management
• Proficiency in data analysis and hotel management software
• Demonstrated ability to drive process improvements and implement best practices

Additional Information

In return for your commitment, we offer:

• Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
• Grow and travel with your career globally
• Continuous learning and investment into your capability, including access to Accor Academy training programs.

• Lead, mentor, and manage a diverse team, fostering a culture of collaboration and continuous improvement
• Develop and implement operational strategies, policies, and procedures to drive organisational success
• Analyse operational data and key performance indicators to identify areas for improvement and implement solutions
• Ensure compliance with relevant industry regulations, health and safety standards, and company policies
• Oversee financial management, including budgeting, forecasting, and cost control measures
• Manage inventory and procurement processes to optimise resources and control costs
• Collaborate with other department heads to ensure seamless cross-functional operations and achieve company-wide objectives
• Address and resolve guest complaints and concerns promptly and professionally
• Stay informed about industry trends and implement innovative practices to maintain a competitive edge
• Prepare and present regular reports on operational performanc