We are seeking an Operations Manager to join our Operations Team. The Operations Manager reports directly to the Vice President of Operations and provides managerial and administrative work involving managing and coordinating day-to-day administrative office operations, including leadership of the IT Support Specialist and custodians. The position also purchases supplies and services for all administrative functions. The standard work week is Monday through Friday, and general office hours are from 8:30 a.m. till 4:30 p.m. daily. Workday lengths are determined primarily by current workloads.

REQUIREMENTS

• High school degree required, some college or professional training preferred.
• Minimum of 5 years’ experience as an office manager or similar position required.
• Must pass a level 2 background screen.
• Excellent knowledge of computer hardware and software required.
• Requires the ability to operate business equipment used daily within the organization.
• Proven competent leadership skills, as well as the ability to exercise independent and good judgment, and resourcefulness in resolving problems.
• Possess excellent communication skills, especially regarding listening and understanding employees’ and managers’, and clients’ needs.

• Provides oversight of daily operations and the overall condition of Fortin Family Campus.
• Coordinates building maintenance with the Director of Facilities and Maintenance, including cleaning and landscaping needs.
• Provides leadership for the IT Support Specialist and Custodians.
• Ensures the safety and security of the Fortin Family Campus, acting as the first point of contact in emergencies, including responding to building emergencies such as fires and alarms.
• Assists with client relations as needed in collaboration with Program staff.
• Responds to inquiries and requests from clients and staff as they relate to and in the building.
• Ensures compliance with building codes and regulations. Conducts regular inspections of the building for potential safety/hazard issues.
• Enforces building rules and regulations.
• Oversees the building’s security/alarm system and cameras.
• Ensures the building is properly secured at the end of each workday.
• Ensures fire safety systems are in working order (extinguishers, sprinklers, etc.).
• Organizes and coordinates office events for the community room and third floor (fundraising, parties, team-building activities).
• Manages logistics for board meetings (reserve and ensure the boardroom is ready and available).
• Coordinates maintenance and repairs of office equipment.
• Processes and submits invoices for any office-related repairs.
• Oversees security guards, ensuring proper coverage of the building.
• Manages vendor and service provider relationships.
• Coordinates parking needs as needed.
• Assists with overseeing the property management software, YARDI Breeze, which includes processing rent payments in the system.
• Assists with some property management issues, such as acting as the contact person for our many landlords and owners (stepping in as needed to resolve issues that the Housing Specialist is not able to resolve with landlords).
• Assists with gifts-in-kind donations during the holidays and during other times during the year when donations are heavy by coordinating donation pickups and drop-offs between the campuses and maintenance staff.
• Manages office and cleaning supplies, including coffee orders for the staff lounge.
• Implements and maintains office/building procedures.
• Serves as back-up to the IT Support Specialist when needed.
• Ensures administrative functions are being performed accurately and timely manner and provides a high level of support.
• Maintains a safe working atmosphere.
• Ability to meet attendance standards and work a longer work schedule if necessary.
• Commitment to the goals, missions, and standards of the agency, as well as improvement in the agency’s performance.
• Performs effectively and efficiently, which is consistent with the policies and procedures of the agency.
• Performs additional duties as assigned by the Vice President of Operations according to business needs.