About the role The Operations Manager is responsible for the leadership, performance and continuous improvement of Advent’s service delivery operations across all sites and contracts nationally. The role holds end-to end accountability for operational excellence, client satisfaction, financial performance, compliance and the development of a high-performing operations team.

Working closely with the executive leadership team, the Operations Manager translates business strategy into consistent, scalable operational practice; safeguards contractual and statutory compliance; and ensures every client receives safe, efficient and value-driven facilities management services that exceed expectations.

Key responsibilities

- Lead national day-to-day hard and soft FM operations across all sites and contracts.

- Ensure consistent service delivery through standardised procedures, service standards and best practice.

- Lead, mentor and develop a geographically dispersed operations team.

- Set clear performance expectations and manage performance, capability and succession planning.

- Drive effective workforce planning, recruitment and resourcing in partnership with People & Culture.

- Foster a safe, inclusive, accountable and high-performance workplace culture.

- Ensure all contractual obligations, SLAs and KPIs are achieved or exceeded.

- Drive operational efficiency, productivity and continuous improvement across the portfolio.

- Resolve escalated operational and service-delivery issues promptly and effectively.

- Manage national operations P&L;, budgets, forecasts and cost controls.

- Optimise labour, subcontractor spend and resource allocation to achieve margin targets.

- Identify and deliver contract growth, scope expansion and revenue opportunities.

- Build and maintain strong, trusted relationships with key clients.