Key Responsibilities:

• Manage operational special cases for the Altersvorsorgedepot.
• Process Versorgungsausgleich, subsidy failures and product migrations.
• Ensure compliance with German regulation and ZfA procedures.
• Support onboarding, servicing and lifecycle management processes.
• Investigate operational issues and coordinate resolution.
• Work with Operations, Proposition, Technology and control teams.
• Maintain process documentation, work instructions and evidence.
• Support testing and operational readiness for new processes.
• Identify improvements for recurring special cases and exceptions.
• Contribute to a scalable and high-quality operating model.

About you

You are detail-oriented, reliable and motivated to build expertise in a regulated financial services environment. You may already have experience in operations or service delivery, but motivated graduates, career starters or career changers with a strong interest in operational processes, regulation and customer service are also encouraged to apply. You enjoy working accurately with complex cases and collaborating across teams.

Key Skills & Experience:

• Interest in financial services operations and regulated products.
• Ability to handle detailed operational tasks accurately.
• Motivation to learn German regulation and ZfA procedures.
• Strong sense of ownership and reliability in day-to-day execution.
• Good coordination skills across teams and stakeholders.
• Analytical mindset and willingness to improve processes.
• Comfortable working in an evolving new product environment.
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