Operations Manager at Finance Authority of Maine

Augusta, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Process Improvement, Team Leadership, Time Management, Problem Solving, Interpersonal Relations, Communication, Organizational Skills, Attention to Detail, Staff Development, Regulatory Compliance, Commercial Lending, Financial Systems, Analytical Skills, Self-Starter

Industry

Financial Services

Description

Description FAME is seeking an experienced and strategic Operations Manager to provide for our day to day support for FAME’s clients, internal and external customers, and partners in the following areas: FAME’s portfolio of commercial and education financing products and services. This role will be responsible for identifying process improvement opportunities and onboard new programs accordingly. All efforts will be aimed at providing excellent customer service, employee development, and performance in meeting strategic objectives in support of Maine people. Requirements Four (4) year college degree in social sciences, business or related field is required (or an appropriate combination of education and work experience). Minimum of five (5) years related experience, preferably commercial lending, or commercial loan servicing experience. Previous experience leading a customer service team. Excellent computer skills and working knowledge of automated financial delivery systems. Familiarity with commercial and educational lending programs workflows and processes required. Demonstrated effectiveness in interpersonal relations, and oral and written communication. Strong time management and problem-solving skills are required. Superior organizational skills, attention to detail and ability to prioritize in a fast-paced, multi-tasking environment are required. Demonstrated leadership and staff development skills. Must possess a positive, achievement-oriented attitude to build strong relationships with all clients, vendors, and staff. Motivated, self-starter with proven team building skills. Ability to balance duties as individual contributor as well as work in a close team environment, strong team building skills; work independently; and interact effectively with management and peers required. Demonstrated ability to analyze complex issues and provide recommendations. Knowledge of regulatory audits and State and Federal compliance rules preferred.

Responsibilities

The Operations Manager will oversee day-to-day support for FAME’s clients and partners, focusing on commercial and education financing products. This role includes identifying process improvement opportunities and onboarding new programs to enhance customer service and employee development.