Role Overview

We are looking for an experienced Operations Manager to oversee and manage the day-to-day operational activities of the business. This is a hands-on role suited to someone who is comfortable working within a lean environment and taking responsibility across multiple operational areas. The Operations Manager will coordinate client transactions, payments, documentation, onboarding, internal processes, and operational communication with external partners.

The role requires strong attention to detail, ownership, and the ability to work closely with Finance, Compliance, management, clients, and external service providers to ensure transactions and operational activities are completed accurately and efficiently.

Key Responsibilities

• Manage the day-to-day operational activities of the business and ensure smooth execution of client and internal workflows.
• Coordinate payment instructions, transactions, settlements, transfers, and related operational documentation.
• Oversee client onboarding processes and ensure all required documentation and operational requirements are completed.
• Work closely with Compliance on KYC, AML, client documentation, transaction requirements, and internal approvals.
• Coordinate with Finance on reconciliations, transaction records, payment confirmations, fees, and operational reporting.
• Liaise with payment providers, financial institutions, digital asset platforms, custodians, and other external partners.
• Monitor pending transactions, client requests, operational issues, and exceptions through to completion.
• Maintain accurate client files, transaction records, agreements, correspondence, and operational documentation.
• Develop and maintain operational procedures, workflows, checklists, and internal controls.
• Identify gaps or inefficiencies in existing processes and implement practical improvements.
• Support trade finance, digital asset, payment, and other financial service transactions where required.
• Prepare operational reports and provide management with visibility on transactions, outstanding matters, and key operational activities.
• Coordinate across functions to ensure client requests are handled efficiently and within agreed timelines.
• Support the implementation of new services, platforms, processes, and operational initiatives.
• Handle ad hoc operational and administrative requirements as needed within a small and fast-moving team.