About the job

The High Touch Operations Manager (HTOM) works with our most strategic and impactful customers delivering premium support services. We are seeking experts in customer service and delivery with a passion for customer service.

Based in Perth WA or Victoria.

Skills and requirements Excellent presentation skills, comfortable with presenting to senior management level Strong account and stakeholder management skillsProven skills in incident and problem management Excellent written and verbal communication skillsExperience in a support environmentAble to collaborate with a cross-functional team and work under pressureITIL or project management certifications a plus.A general understanding of technology, networking technologies, and services. BS/CS/Business or equivalent or 5+ years of experience

Please contact me for a full job description.