Operations Manager for Microsoft

at  Microsoft

What you can expect
Teleperformance is recruiting an Operations Manager for Microsoft!
Are you someone who isn’t afraid to dive in and tackle challenges head-on? In this role, you will need strong leadership, analytical and communication skills.
You will be responsible for managing key client relationships, overseeing day-to-day operations, and leading cross-functional teams to meet project milestones within deadlines. You should be resilient and eager to be a strong contributor to the team.
Are you ready for the challenge?

What you’ll do

• Manage a team of Supervisors, work on their development and provide them with training and support;
• Analyze and report main results and KPIs to the CCM and to the client;
• Identify potential risks and opportunities of improvement;
• Ensure the correct implementation of the standard processes and procedures;
• Act with initiative, make things happen and accept responsibility for the results;
• Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of “Care” to achieve excellent results in motivation, inspiration, attendance and engagement;
• Measure and improve the productivity of the team;
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
• Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately;
• May perform other duties as requested not specifically addressed in this document.

What you’ll need

• Fluent level of written and verbal communication skills in English (min. C1);
• High communication skills;
• Experience in operations management;
• Enjoy servicing clients with knowledge, expertise, and a spark;
• High focus in consulting strategies to help clients maximize their spends;
• And a bucket full of motivation!

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Manage a team of Supervisors, work on their development and provide them with training and support;
• Analyze and report main results and KPIs to the CCM and to the client;
• Identify potential risks and opportunities of improvement;
• Ensure the correct implementation of the standard processes and procedures;
• Act with initiative, make things happen and accept responsibility for the results;
• Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of “Care” to achieve excellent results in motivation, inspiration, attendance and engagement;
• Measure and improve the productivity of the team;
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
• Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately;
• May perform other duties as requested not specifically addressed in this document