Operations Manager at Fortive

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Implementation, Professional Services, Team Leadership, Process Improvement, Analytical Skills, Stakeholder Management, Communication Skills, Project Management, Training Development, Customer Success, Collaboration, Coaching, Mentoring, SOP Development, CRM Tools

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Role Overview The Operations Manager will lead a multi-disciplinary team across implementation, professional services, training design, and partner enablement. This role ensures seamless delivery from client onboarding to operational handoff, driving internal readiness, service excellence, and continuous process improvement. You’ll oversee the coordination of complex client implementations, optimize cross-functional handoffs between Customer Success, Support, and Implementation, and lead enablement initiatives that improve partner and internal capability. Key Responsibilities 1. Implementation & Professional Services Management Oversee the Implementation & Pro Serv Pod, ensuring smooth and timely delivery of customer onboarding and solution deployments. Lead a team of Implementation Coordinators and Pro Serve specialists, fostering collaboration, accountability, and efficiency. Manage handoffs from Customer Success and ensure escalations are handled with speed and accuracy. Monitor project timelines, capacity, and performance metrics to drive operational excellence. Implement best practices and standardized processes across delivery teams. 2. Enablement & Training Oversight Lead the Enablement Pod, managing Instructional Design and Partnership Support functions. Develop and execute enablement strategies for internal teams and partners to improve product readiness and knowledge transfer. Oversee creation and maintenance of training materials, knowledge bases, and partner toolkits. Partner with Product and Customer Success teams to identify knowledge gaps and enablement priorities. 3. People Leadership & Performance Coach and mentor staff across four verticals; drive engagement, accountability, and professional growth. Set and track individual and team goals, ensuring alignment with broader organizational objectives. Lead recruitment, onboarding, and training for new team members. 4. Process & Quality Improvement Build and refine SOPs, playbooks, and frameworks for consistent service delivery. Identify and implement automation or workflow improvements to enhance efficiency. Establish performance metrics (SLAs, CSAT, training adoption, etc.) and report progress to leadership. 5. Cross-Functional Collaboration Partner with Customer Success, Product, and Support to ensure a seamless customer experience. Drive alignment between implementation timelines, partner enablement programs, and support readiness. Serve as the operational escalation point for key client or partner issues. Qualifications 10+ years of experience in operations management, implementation, or enablement, ideally in SaaS or service delivery environments. Proven experience managing multi-disciplinary teams (implementation, operations, or customer success). Strong analytical and process optimization skills; familiarity with CRM and project management tools (e.g., Salesforce, Gainsight, Jira). Excellent communication, stakeholder management, and leadership skills. Demonstrated ability to work in a fast-paced, matrixed organization. Success Measures On-time, on-budget delivery of implementations and projects. High internal satisfaction and cross-team alignment scores. Increased efficiency in handoff and escalation processes. Improved enablement adoption and training effectiveness. Strong employee engagement and retention across teams.

Responsibilities

The Operations Manager will oversee the implementation and professional services management, ensuring timely delivery of customer onboarding and solution deployments. They will also lead enablement initiatives and manage cross-functional collaboration to enhance service delivery.