Operations Manager at Gallagher

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Stakeholder Management, Client Relationship Management, Strategic Planning, Workers Compensation Knowledge, Business Acumen, Data Interpretation, Quality Assurance, Risk Mitigation, Performance Management, Customer Service, Financial Target Achievement

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview As the Claims Operations Manager, you will play an integral part in ensuring the delivery of professional, quality, customer and outcome focused claims services in a cost effective and consistent manner. You will support the development of resource capability, drive quality assurance activities to support continuous improvement, achieve financial targets and demonstrating behaviours that are in line with the Company Values. You will drive collaboration with the senior leadership team to meet contractual obligations, enhance financial outcomes, and identify opportunities for business growth. This position requires strong leadership, guidance, and the ability to inspire teams to deliver exceptional results. How you'll make an impact Contribute to the development, implementation and revision of the National Operations Strategy that supports Gallagher Bassett’s vision and goals In conjunction with the General Manager – SA, analyse current and future trends and needs and accurately assess claims operations functional responsibilities, competitive strengths and vulnerabilities. Contribute to the business planning function for Workers Compensation South Australia; with a primary focus on ensuring the development, implementation and ongoing monitoring of key areas of responsibility under the plan, to achieve claims operational efficiency and effectiveness. Develop strong and effective mutually beneficial working relationships with RTWSA as our primary client, and ensure that we meet or exceed expectations in relation to our contractual KPIs. Identify and mitigate key business risks within the SA Claims Operations Ensure claims operations staff deliver customer focused service in line with our agreed service standards. About you The successful candidate will bring senior client relationship and Return to Work/Worker Compensation experience, strong operational leadership capability and a proven ability to influence stakeholders and lead high-performing teams. You will have strong business acumen, a strategic mindset, a deep commitment to customer service and the confidence to work across complex stakeholder environments. Experience in workers compensation, insurance or related service-based environments will be highly regarded, along with the ability to interpret data, manage priorities and deliver measurable outcomes. At Gallagher Bassett, you will be part of a values-led organisation where people, service and performance matter. This is an excellent opportunity to make a meaningful impact in a role that combines leadership, customer experience, stakeholder engagement and operational improvement. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The Operations Manager ensures the delivery of quality, cost-effective claims services while driving the National Operations Strategy. They are responsible for managing client relationships with RTWSA, mitigating business risks, and leading high-performing teams to meet contractual KPIs.