POSITION SUMMARY

Garden Grove Landscaping is currently looking for an experienced Operations Manager to join our dynamic team. As the Operations Manager, you will be responsible for leading field personnel and overseeing assets, ensuring high-quality service delivery is performed safely and efficiently.
This position will have significant interaction with ownership, managers, and others across the organization on a regular basis and requires someone with strong leadership, communication and organizational skills, who has a comprehensive understanding of landscape and snow management best practices.
Garden Grove’s culture is rooted in our values of Communication, Respect, Trust, Motivation, Teamwork, and Innovation. You will help to continue growing our culture by implementing these into daily operations with both internal and external customers. This, together with your next-level approach to landscape and snow management, will be a core responsibility of our Operations Manager.

QUALIFICATIONS:

• Post-secondary education in Landscape Management, Business Administration, or related field.
• 3+ years of experience in the landscape and snow industry as a crew leader / supervisor.
• Minimum 2 years of leadership experience.
• Knowledge of landscape and snow management practices, equipment, and materials.
• Strong leadership skills with the ability to motivate, develop and manage a diverse team.
• Excellent written and verbal communication skills.
• Exceptional organizational and problem-solving abilities.
• Solid understanding of human resources and management policies.
• Proficient in using computer software and current technology.
• Valid G driver’s license with a clean driving record.
• Knowledge of health and safety regulations and ability to promote a safe working environment.
• Ability to remain calm under pressure, working in a fast paced, dynamic work environment.

Physical Considerations for this Position:

• Regular lifting of materials and equipment may be required.
• Working in varying and unpredictable weather conditions may be necessary at times.
• Flexible and varying working hours, occasionally including weekend or night work depending on the season.

Join our team and play a key role in managing our landscape and snow operations! Together, we will deliver next-level service and exceed client expectations in this ever-changing industry.
Apply now to be part of our growing company!

Team Leadership:

• Recruit, train, and supervise a team of landscape and snow management personnel, including crew members and supervisors.
• Provide clear direction, guidance, and support to team members, prompting a positive and productive work environment.
• Conduct regular performance evaluations providing developmental feedback to crew members and supervisors.
• Implement training and development programs to enhance team members’ skills and knowledge.
• Take the lead with seasonal training development programs.
• Perform site quality audits on properties to identify enhancement opportunities and ensure quality standards.
• Monitor and control job hours.
• Performance manage as required.

Project Management:

• Oversee the planning, coordination, and execution of landscape and snow projects, timely and successful completion.
• Develop project plans, schedules, and budgets, allocating resources effectively.
• Coordinate with clients, vendors, and subcontractors to ensure continuity of service delivery.

Operational Efficiency

• Develop and implement operational strategies to enhance productivity, streamline processes, and improve overall efficiency.
• Monitor and evaluate operational performance metrics, identifying areas of improvement and implementing corrective actions.
• Ensure compliance with safety regulations and industry standards, promoting a culture of safety across the organization.

Fleet / Asset Management:

• Manage equipment, and fleet resources, ensuring proper maintenance, compliance, allocation, and utilization.
• Track and evaluate assets, participation in asset allocation decisions and providing recommendations.
• Monitor and execute fleet renewal procedures to ensure up-to-date licensing and inspections.
• Coordinate with the Yard Supervisor on service, maintenance, and inspection schedules, ensure compliance is met.

Client Management:

• Collaborate closely with clients to understand their specific needs, address concerns, and deliver exceptional customer service.
• Act as a point of contact for Account Executives, addressing client inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.
• Build and maintain strong client relationships, identifying opportunities for expanding service offerings.

Health and Safety Compliance

• Promote and enforce a culture of safety, ensuring all team members adhere to safety guidelines, protocols, and policies.
• Collaborate with the Joint Health and Safety Committee, as well as other supervisory staff to implement safety programs and procedures.
• Assist with the investigating and reporting of any accidents, incidents, or near misses and implement preventative measures accordingly.