Operations Manager - Global Hospitality Services - Vice President at Citi

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, People Management, Project Management, Stakeholder Relations, Operational Compliance, Financial Management, Data Management, Communication Skills, Leadership Skills, Problem Solving, Time Management, Organizational Skills, Interpersonal Skills, Adaptability, Teamwork, Attention to Detail

Industry

Financial Services

Description

Supporting Regional Head through a variety of tasks including vendor management, people management, Subject Matter Expert for the regional team, uplifting operations standards and alignment, stakeholder relations, governance and compliance, and project management etc. Manage operations excellence and vendor management in diverse culture in India, e.g. BAU, performance, issue management, corporate social responsibilities etc. Stakeholder relations People management Regional subject matter expert to uplift operations standards and alignment Project management, sustainability initiatives, CoB etc. Drive continuous service improvement, operational compliance & global service standards for India GHS products Accountable and manage operational budgets, & other financial/contractual vendor agreements and identify efficiency opportunities where applicable Statistical reporting including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk Manage reporting/analysis of the regional restricted commodity to ensure consistent governance controls is in place with no deviations to policy and to mitigate risk Co-ordinate all Compliance guidelines to implement changes as and when needed Handle sensitive information in a confidential manner, an NDA will be required Manages & monitors vendor's performance against vendor service evaluation system (KPIs) In partnership with the vendor & RES develops plan for ongoing Foodservice area evaluation; maintenance & replacement of Foodservice facilities & equipment including priorities, budgets & timelines Ability to communicate effectively to ensure all duties are completed accurately and delivered in high quality and in a timely manner. Operations and management experience in related or similar areas (i.e. executive and food & beverage services) Experience in third party vendor management is ideal, but are not a pre-requisite Experience of client liaison or relationship management or teamwork Fundamental understanding of controls and associate processes Experience managing multi-site, multi-service operations in a corporate environment Essential Excellent interpersonal skills, confidence and judgement Excellent verbal and written communication abilities Flexible and responsive manner and ability to prioritize Structured and organized approach Strong leadership and influencing skills University degree graduate with hospitality or related major 10 years of related working experience On the job knowledge is more important than qualifications. Candidates would require having a higher education background; however exceptional candidates who do not meet the educational criteria may be considered provided they have the necessary skills and operational experience Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but are not a pre-requisite Proficient in MS Office Resilience, adaptability and the ability to remain focused in a highly demanding and fast-moving environment Ability to analyze complex, ill-defined problems and to escalate the issues to the managers Ability to achieve results through good time management and teamwork Comfortable operating in ambiguous and complex circumstances Good written and verbal communication skills Attention to detail and problem-solving skills Strong organizational and planning skills ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Operations Manager will support the Regional Head by managing vendor performance, uplifting operational standards, and ensuring compliance with governance. They will also drive continuous service improvement and manage operational budgets.