POSITION OVERVIEW

The Operations Manager will oversee the day-to-day business activities of Good Sleep Co, ensuring operational efficiency, quality service delivery, and strategic growth. This role involves managing staff, improving processes, and coordinating across departments to ensure company objectives are met while maintaining exceptional customer satisfaction.

CUSTOMER EXPERIENCE OVERSIGHT

• Oversee client relations strategies, ensuring high levels of customer satisfaction and service quality.
• Manage escalation cases and implement solutions to resolve complex client concerns.

SKILLS & QUALIFICATIONS

• Bachelor’s degree in Business, Management, or related field (or equivalent experience).
• Proven experience in operations management, client success, or similar leadership role.
• Strong analytical, communication, and leadership skills.
• Proficiency in workflow optimisation, budgeting, and vendor management.
  Submit your resume to hello@goodsleepco.health
  Job Type: Full-time
  Pay: $75,500.00 – $85,000.00 per year

Benefits:

• Employee mentoring program
• Free drinks
• Free food
• Health insurance
• Parental leave
• Professional development assistance
• Travel reimbursement

Work Location: In perso