• Lead and develop both Production and Service departments, ensuring operational targets are achieved.
• Manage and support departmental managers, driving accountability, engagement and performance.
• Oversee manufacturing operations, resource planning and workflow management.
• Lead the field service function, ensuring high levels of customer satisfaction and service delivery.
• Drive continuous improvement initiatives across production and service activities.
• Develop and implement robust operational processes and procedures.
• Manage operational budgets and resource allocation.
• Oversee Health & Safety, Fire Safety and company compliance requirements.
• Maintain and manage ISO accreditation and audit processes.
• Build and maintain strong customer relationships, acting as a senior point of contact where required.
• Work closely with the Managing Director and leadership team to support business growth and operational strategy.
• Support recruitment, retention and development of operational teams.
• Monitor operational KPIs, customer satisfaction levels and service performance metrics.

About You

• Proven experience in an Operations Manager, General Manager, Production Manager or Service Manager position.
• Strong background within manufacturing, engineering, capital equipment or technical service environments.
• Demonstrable experience leading both operational and customer-facing teams.
• Strong commercial awareness and problem-solving skills.
• Proven ability to improve processes, drive efficiencies and implement change.
• Experience managing budgets, resources and operational performance.
• Excellent communication and leadership skills.
• Hands-on approach with the ability to influence and engage teams at all levels.
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