GENERAL DESCRIPTION

The Operations Manager recruits, hires, trains, and supervises staff for assigned vocational trade training programs and coordinates staff training to consistently offer quality training and placement activities, and to achieve performance criteria set by HBI and funding agencies or organizations. Uses independent judgment in travel schedules and daily work activities. Handles confidential information and travels as required.

REQUIRED QUALIFICATIONS

Education: Bachelors’ degree in a related field or an equivalent combination of skills, training, and experience. or an equivalent combination of training, skills and experience.

Experience/Skills:

• Five (5) years management experience, including, recruiting/hiring, training, and coaching a large staff. Must possess a current valid state drivers’ license.

Preferred Qualifications

• Three (3) years program management experience, including budget oversight, goal setting, compliance/reporting and improving operational effectiveness
• Knowledge in execution of Community Development Block Grant (CDBG) programing and compliance.
• Ability to conduct multisite (remote and onsite) managerial duties, including but not limited to crisis management, safety assessments and evaluation of skills training
• Demonstrated ability to motivate and direct diverse individuals and groups of people.
• Demonstrated ability to communicate, through a variety of media, with a wide range of government, industry, union, and other groups and individuals.
• Excellent verbal and written communication skills.
• Excellent interpersonal relationship development and management skills
• Excellent conflict management and resolution skills.
• Proven experience in budget preparation and expenditure monitoring and control.
• Strong computer skills, including proficiency with Microsoft Office and databases.

Talent Management

• Recruits, trains and supervises Instructors, Recruiters, RPCs, RCDCs
• Evaluates job performance and completes performance evaluations for staff.
• Handles all personnel matters in a discreet and confidential manner, consulting with the Associate Vice President before any disciplinary action is taken with any HBI employee.

• Assumes responsibility in promoting teamwork and coordinating WTE training and placement activities among various HBI departments and individual employees.

  Program Management

• Prepares and manages overall vocational training activities of assigned programs, including operational budgets, staffing, security and reporting for each center.

• Evaluates the performance of training programs and ensures that they meet key performance indicators as established by HBI and private/public funding agencies or organizations.
• Coordinates new employee paperwork, orientation, and training with the national office departments.
• Manages the flow of all student enrollment and placement paperwork with data processing and ensures the accuracy of reports generated.
• Identifies all needs of the WTE programs assigned and communicates those needs to the Associate Vice President for consideration.

• Ensures compliance with forces all HBI and contractual established policies and procedures that apply to staff.

  Development and Engagement

• Acts as an ambassador for HBI and promotes the growth of assigned programs

• Collaborates with marketing and development staff to support program expansion.
• Acts as a liaison between HBI and funding agencies and partners.
• Responds to funding agency questions/concerns at a local level, to the extent possible, and communicates these concerns to the Associate Vice President.
• Monitors and evaluates approved projects designed by the funding agency or program partners.