Operations Manager - Health and Social Care Connect at East Sussex County Council

Eastbourne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

63598.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Care Operations Management, Service Management, Strategic Planning, Leading Change, Quality Improvement, Innovation, Safeguarding, Service Redesign, Team Management, Person-Centred Services, Collaboration, Partnership Working, Statutory Setting Experience

Industry

Government Administration

Description

Could you be that person to transform, improve and deliver the best to our residents to help lead change? This great opportunity has arisen for an experienced Social Care operations manager to join our fast paced, dynamic, and evolving multi-Health & Social Care Connect team in East Sussex. We will be embarking on an ambitious transformation programme to redesign our front door and transform our practice to achieve our goal of improving access to social care services. You will manage a team of Practice Managers, lead quality improvement, and drive innovation across Health and Social Care Connect, including Blue Badges, Access and Safeguarding Hub and will be responsible for the implementation of any transformation initiatives and projects contributing to continuous improvement of services with the support from the Head of Service. You will contribute to some exciting service developments, strategic planning, and ensure services remain person-centred, sustainable, and fit for the future. This role sits at the heart of our efforts to respond to national health and social care changes, your impact will be felt not just today, but for years to come. We are looking for someone who: Brings experience in adult social care social care, ideally in a statutory setting Has a strong record in service management, strategic planning, and leading change Holds a relevant professional qualification (e.g. Social Work, Occupational Therapy) Has a management qualification or is willing to work towards one (fully funded) Believes in working collaboratively, creatively, and always in partnership with residents Please download the Job Description and Person Specification for more information. To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. For guidance on how to write an application see our how to apply page and our statement on the use of AI. Interviews will take place the week commencing 23 March 2026 in person at County Hall in Lewes. If you are unavailable at this time please let us know and we may be able to schedule an alternative date to interview you. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. What we offer: A supportive and friendly working environment, you'll be part of a committed and caring team. Opportunities for training and development. hybrid or flexible working (one day a week in the office) making a difference to others. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training. For an informal discussion about this opportunity contact Sitabile Pswarayi (Interim Head of Service for Safeguarding) Sitabile.Pswarayi@eastsussex.gov.uk to request a MS teams call or phone call. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). The best thing about working for East Sussex is knowing every person who works here cares about our residents and wants to achieve the best outcomes for them. Casey, Project Officer For collaboration, not competition. Choose East Sussex! Additional Information This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad. Your starting salary will be pro rata if the above position is part-time or term-time only. If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Responsibilities

The role involves managing a team of Practice Managers, leading quality improvement, and driving innovation across Health & Social Care Connect services, including Blue Badges, Access, and the Safeguarding Hub. This manager will also be responsible for implementing transformation initiatives and projects to achieve continuous service improvement.