Operations Manager - Hospotality at BlueRock

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Budget Management, Staff Training, Complaint Resolution, Safety Compliance, Record Keeping, Team Leadership, Event Coordination, Food Safety, Interpersonal Skills, Time Management, Problem Solving, Positive Attitude, Punctuality, Autonomy

Industry

Financial Services

Description

We’re seeking an experienced, hands-on Operations Manager to lead day to day operations at a busy inner Melbourne hotel venue. This is a fulltime role (minimum 40 hours per week) with evening and weekend shifts required in a fast paced, customer facing environment. Key responsibilities: Oversee daily venue operations to meet timelines and customer expectations. Manage labour and food costs in line with budget and support achievement of F&B revenue targets. Produce costed rosters and coordinate casual staff to control labour costs. Maintain accurate records (sales, timesheets, invoices), complete stocktakes and month end accruals. Liaise with sales and events staff to ensure seamless function execution and follow up on function reporting and billing. Lead staff inductions and on the job training; identify training needs and apply learnings to the floor. Proactively manage guest service and handle complaints to secure positive outcomes for guests and the brand. Ensure compliance with RSA, food safety and workplace safety policies; promote a strong safety culture. Maintain high standards of venue presentation; report and follow up maintenance requirements. Experience: Prior experience as a Hotel Manager or team leader in a hospitality venue, ideally in a bar or F&B environment. Systems: Comfortable using electronic F&B point of sale systems. People skills: Strong interpersonal and communication skills; ability to lead a team and resolve customer issues professionally. Attributes: Punctual, able to work autonomously, enthusiastic, positive and solutions focused. Qualifications: Relevant hospitality qualification (including supervisory training), RSA and food safety certification; first aid desirable. What success looks like Labour and food costs managed within budget and F&B revenue targets supported. Consistent adherence to standard operating procedures and strong customer satisfaction. Accurate financial and stock records. Along with well-presented venues, and a motivated, well-trained team. Positive culture: Supportive, inclusive workplace with a strong focus on training, safety and career growth. Competitive salary: Market‑aligned pay with opportunities for performance‑linked rewards. Career development: Funded training, clear progression pathways and support for relevant qualifications. How to apply: If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes but don’t necessarily meet every single point on the job description, please still apply – We’d love to learn more about you! For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to John O’Hare at john.ohare@thebluerock.com.au or Lee Kelly at lee.kelly@thebluerock.com.au Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

Responsibilities

Oversee daily operations of the hotel to meet customer expectations and manage costs effectively. Lead staff training and ensure compliance with safety and food policies.