JOB SUMMARY

Provides guidance and leadership to the Rooms Division and Food & Beverage Operations, ensuring consistent compliance to Hotel policies, and quality customer service while maximizing departmental profits. Indirectly offers supervision for the entire Hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the absence of the position.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

EXPERIENCE

• Minimum of 4 years hotel management experience of Department Head or above.
• Full Service Hotel Experience
• Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.

KNOWLEDGE AND SKILLS

• Excellent verbal and written English communication skills.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Computer literate in MS Word, Excel.
• Complex mathematical skills and considerable skill in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.

• Conducts one on one meeting with Direct Reports to ensure their ongoing development.
• Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.
• Aids in establishing a positive relationship between Hotel Corporation and property owners
• Ensures all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller.
• Ensures the prompt and proper submission of all corporate, divisional and governmental reports required.
• Surveys and performs property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest’s rooms, public areas and restaurants.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor