ABOUT HOUST

Houst is a leading property management company on a mission to make hosting seamless and profitable for property owners. Since launching in 2015, we’ve expanded into over 20 cities globally, managing short-term rentals that deliver exceptional guest experiences. We’re looking for a motivated, action-oriented Operations Manager to drive operational excellence in our largest market, the UK & Ireland, and help us maintain Houst’s reputation for top-quality service.

ABOUT THE ROLE

As the Operations Manager for UK & Ireland, you’ll oversee Houst’s daily operations, managing a team dedicated to providing flawless guest experiences and efficient property management. This role combines strategic thinking with hands-on problem-solving, requiring someone with a bias for action who can identify issues, implement data-driven solutions, and inspire their team to achieve excellence. You’ll work cross-functionally to optimise operations, lead process improvements, and ensure we exceed expectations on every booking.

KEY RESPONSIBILITIES

• Drive Operational Performance: Own KPIs for clean ratings, check-in success, guest satisfaction, and financial performance, using data to monitor and drive continuous improvement.
• Lead and Develop the Team: Manage and inspire a team of Operations Associates, setting high standards for performance and fostering a culture of accountability and growth.
• Data-Driven Optimization: Leverage data and reporting tools (Excel, Google Sheets) to identify areas for improvement, analyse trends, and make informed operational adjustments.
• Supplier & Stakeholder Management: Build strong relationships with suppliers, ensuring they meet our standards, and collaborate with internal teams like Onboarding, Commercial, and Guest Experience to streamline operations.
• Lead Strategic Projects: Execute initiatives that enhance operational efficiency and customer satisfaction across UK & Ireland markets, contributing to Houst’s broader growth goals.
• Hands-On Support: Step in where needed to support daily operations, managing inbound requests, scheduling, and supplier communications to ensure consistency and reliability.