Operations Manager | Ice Rink at Serco Plc

Oxford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

31000.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Staff Supervision, Customer Service, Facility Management, Safety Compliance, Inventory Management, Financial Management, Strategic Planning, Record Keeping, Problem Solving, Relationship Building, Training, Performance Management, Maintenance Management, Budgeting, Communication

Industry

Facilities Services

Description

Location: Oxford Ice Rink Job type: Permanent/Full time Working Hours: 40 hours per week to cover a mixture of early, late & weekend shifts Salary: £31,000 + Excellent benefits Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Operations Manager to join our centre. As the Operations Manager, you will responsible for the day-to-day organisation of work and the allocation of tasks in support of the General Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer. Your main responsibilities: Supervising and managing staff: This includes scheduling, training, performance management, and potentially hiring/firing decisions. Maintaining ice surface and equipment: Ensuring the ice is in optimal condition for skating and managing repairs or maintenance of related equipment. Facility management: Overseeing the overall upkeep and maintenance of the ice rink facility, including public areas, changing rooms, and other amenities. Customer service: Addressing customer inquiries, resolving issues, and ensuring a positive experience for rink users. Safety and compliance: Implementing and enforcing safety protocols, conducting regular inspections, and ensuring compliance with relevant regulations. Inventory and supply management: Monitoring inventory levels, ordering supplies, and managing related expenses. Financial management: Assisting with budgeting, expense tracking, and financial reporting. Strategic planning and operational improvements: Working with the General Manager to implement new initiatives, improve efficiency, and achieve operational goals. Record keeping: Maintaining accurate records of maintenance activities, operational performance, and other relevant data. What you’ll need to do the role You will have previous experience as an Operations Manager or similar within leisure, with the ability to implement the strategy devised by the Oxford Senior Management team underpinning good decisions, that maximize its effectiveness. Proven experience using a range of influencing processes to build commitment to changes required for long-term outcomes. Identifying, building, and maintaining mutually beneficial long-term relationships internally & externally to deliver business success. Ability to simplify complex situations and data and spot the underlying key issues. If you feel you meet the above criteria and are looking for a new challenge, please apply at the nearest convenience. Why Join us Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre plus heavily discounted use of classes and facilities. Free safeguarding training and DBS check Excellent Development and Training Opportunities 6% employer matched pension contribution 21 days annual leave + Public Holidays (Pro rata for part time) Life assurance up to 2x base salary For all Leisure benefits - Employee Benefits (moreleisure.com) Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*

Responsibilities

The Operations Manager will oversee the day-to-day organization of work, staff management, and maintenance of the ice rink facility. This includes ensuring optimal ice conditions, managing customer service, and implementing safety protocols.