Operations Manager in US Life & Annuities at DXC Technology

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, People Management, Operational Management, SLA Adherence, KPI Management, Escalation Resolution, Process Migration, System Conversion, Process Optimization, Continuous Improvement, Automation, Reporting, Client Communication, Life Insurance Operations, Data Analysis, Stakeholder Coordination

Industry

IT Services and IT Consulting

Description

Job Description: Key Responsibilities includes: 1. Team Leadership & Development Lead, mentor, and manage a team comprising Process Associates and SME. Monitor individual and team performance, offering regular coaching and support to enhance productivity and quality. Foster a positive, motivated, and engaged team environment. 2. Operational Management Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations. Manage escalations, resolve client and customer concerns, and address overpayment issues promptly. Conduct regular performance evaluations and monthly one-on-one sessions. Bring hands-on experience in managing process migrations and system conversions. 3. Process Optimization Identify gaps and opportunities for process improvement and efficiency. Collaborate closely with quality, training, and workforce management teams to drive continuous improvement. Support automation and digitization initiatives wherever applicable. 4. Reporting & Insights Prepare and analyse daily, weekly, and monthly operational reports. Share actionable insights and strategic recommendations with senior leadership and clients. Track and report key metrics such as team performance, attrition, and attendance. 5. Client Communication Maintain regular communication with onshore counterparts to align on expectations, process updates, and changes. Skills/Knowledge/Experience required 10+ years into US Insurance operations, preferably Life and annuities (including 3–5 years in a leadership role) Proven leadership abilities with strong people management skills. Excellent communication and interpersonal skills to effectively engage with teams and stakeholders. Strong analytical mindset with a data-driven approach to decision-making. Experience in client relationship management and stakeholder coordination. Solid understanding of key operational metrics such as AHT, CSAT, SLA, and others. Ability to perform under pressure while managing multiple priorities efficiently. Proficient in using CRM tools, workforce management systems, and reporting platforms. Advanced skills in Microsoft Office, particularly Excel, Power BI, and PowerPoint. Qualifications Graduate in any stream Certification in Life Insurance Domain will be an added advantage. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The role involves leading, mentoring, and managing a team of Process Associates and SMEs while ensuring strict adherence to client SLAs and KPIs. Responsibilities also include driving process optimization, supporting digitization initiatives, and preparing actionable operational reports for senior leadership.