Inspired By: OPERATIONS DIRECTOR
Supporting: 5 General Managers and their teams
Premium & Food Led Offer: The Libertine, Dear Grace, The 411 & x2 new openings across 2025 /2026

INCIPIO CURATE BEAUTIFUL SPACES WITH VIBRANT ATMOSPHERES FOR GREAT TIMES.

Incipio Group is seeking a dynamic and experienced Operations Manager to join our team during a pivotal phase of growth. This role is crucial as we expand our footprint, with multiple new venue openings planned across 2025/6 with the redevelopment of the iconic Olympia London which includes two new theatres, a cinema complex, offices, hotels and Olympia’s exhibition space. This transformation will create a major cultural and entertainment hub in West London.

REQUIREMENTS, SKILLS & ATTRIBUTES

• 4 years in an Operations Manager role
• Lengthy experience working in premium, inspirational food and drink offering, focusing on spend per head, incredible guest experience and creative problem solving, in a multi branded operation of at least 7 venues with high volume teams
• Experience in ‘new investment’ management, venue roll outs and project work of at least 3 venues
• Has managed budgets exceeding £20M in revenue
• Knowledge of operations in entertainment centres or concessions
• Passionate about developing people with proven results
• Genuine insight into people with strong emotional intelligence
• Full understanding of licensing and compliance, with comfortability working alongside licensing officers
• Willing to jump into life at Incipio and utilise all that has to offer.

PURPOSE OF THE ROLE

The Operations Manager provides strong, impactful leadership across their venues to meet and exceed company objectives while delivering key performance indicators.
They take full accountability for their businesses, supporting and empowering their teams, acting as an ally and sounding board for General Managers, and ensuring the financial success of their venues.
The Operations Manager champions their people, fostering an industry-leading culture that prioritises development, inclusion, and diversity. They are detail-obsessed, standards-driven, and committed to best-in-class practices.

LEADERSHIP AND ACCOUNTABILITY

Provide effective leadership to venue teams, ensuring alignment with company goals and objectives.
Take full accountability for the performance and financial conversion of the venues.
Oversee and manage the opening of multiple new venues, with individual concepts, menus and standard operating procedures whilst continuing to elevate and lead our core estate.