Full job description

OPERATIONS MANAGER – INDOOR KIDS PARK

Position: Operations Manager

Department: Operations

Reports To: General Manager / Management

Employment Type: Full-Time

JOB PURPOSE

The Operations Manager is responsible for the complete day-to-day operation of the indoor kids park.

The main responsibility of this position is to make sure the park operates safely, smoothly, efficiently, and professionally every day. The Operations Manager will be responsible for staff management, staff placement, break schedules, customer service, handling complaints, solving operational problems, monitoring stock and inventory, purchasing, and maintaining the overall quality of the guest experience.

The Operations Manager must be present and active on the floor, continuously checking the park, staff, customers, equipment, cleanliness, safety, reception, and other operational areas.

1. DAILY PARK OPERATIONS

The Operations Manager is responsible for the overall opening, operation, and closing of the park.

Responsibilities include:

• Ensure the park is fully ready before opening.
• Conduct daily opening checks.
• Ensure all operational areas are clean, safe, and properly prepared.
• Make sure reception, play areas, café, party rooms, toilets, and customer areas are operational.
• Monitor the park throughout the day.
• Make sure company procedures and policies are followed.
• Complete closing checks at the end of each day.
• Report any operational problems to management.
• Make sure problems are followed through until they are resolved.

2. STAFF MANAGEMENT & PLACEMENT

The Operations Manager is responsible for managing the staff during each shift.

This includes:

• Check staff attendance and punctuality.
• Ensure employees are properly dressed and ready before their shift.
• Assign staff to their correct positions.
• Ensure enough attendants are placed throughout the kids' play areas.
• Move staff between positions when required based on customer traffic.
• Ensure reception and other important operational areas are always properly staffed.
• Make sure no operational position is left unattended.
• Monitor employee performance throughout the shift.
• Give clear instructions and responsibilities to employees.
• Correct poor performance or behavior immediately.
• Ensure staff remain professional around customers and children.
• Train new employees on operational procedures and customer service.
• Conduct short staff briefings when required.
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