Job Description

Roles & Responsibilities

Role & responsibilities Job Title: Operations Manager - Luxury Products Location: Abu Dhabi, UAE Department: Operations Job Purpose: The Operations Manager will be responsible for managing and optimizing the day-to-day operations of a luxury products business, ensuring smooth coordination across sales, retail, inventory, procurement, logistics, customer service, and suppliers. The role requires a strong understanding of luxury retail/products, premium customer expectations, inventory management, operational excellence, and high-value product handling. The ideal candidate will have experience managing operations within the luxury, premium retail, fashion, jewellery, watches, beauty, lifestyle, or high-end consumer products sector.

Key Responsibilities:

1. Operations Management

• Oversee daily business operations and ensure efficient execution of operational processes.
• Develop and implement SOPs, policies, and processes to improve operational efficiency.
• Monitor operational KPIs, productivity, costs, service levels, and overall business performance.
• Identify operational gaps and implement corrective and improvement measures.
• Coordinate effectively between management, sales, warehouse, procurement, logistics, and customer service teams.

2. Luxury Product & Inventory Management

• Manage the complete product lifecycle from procurement and receiving to storage, distribution, sales, returns, and after-sales service.
• Ensure accurate inventory records and maintain optimal stock levels.
• Oversee stock transfers, replenishment, stock audits, cycle counts, and inventory reconciliation.
• Ensure proper handling, storage, packaging, and presentation of high-value luxury products.
• Minimize stock discrepancies, damages, losses, and product shrinkage.
• Monitor slow-moving, fast-moving, and high-value inventory.

3. Procurement & Supplier Management

• Coordinate with suppliers and vendors to ensure timely procurement and delivery of products.
• Evaluate supplier performance, pricing, quality, lead times, and service levels.
• Negotiate commercial terms where required and maintain strong supplier relationships.
• Ensure procurement activities are aligned with business requirements and budgets.
• Track purchase orders and resolve supply-related issues.

4. Logistics & Distribution

• Oversee inbound and outbound logistics for luxury products.
• Coordinate with logistics partners, couriers, warehouses, and delivery teams.
• Ensure timely and secure delivery of high-value products.
• Monitor shipment status and resolve delays, damages, or delivery issues.
• Ensure appropriate security and documentation procedures are followed for valuable products.

5. Retail & Customer Experience

• Ensure the highest standards of service and operational support across retail/customer-facing operations.
• Work closely with sales teams to ensure product availability and smooth order fulfillment.
• Support the development of processes that deliver a premium customer experience.
• Handle operational escalations related to customer orders, returns, exchanges, and complaints.
• Ensure brand standards and luxury service expectations are consistently maintained.

6. Team Management

• Lead, supervise, and develop the operations team.
• Define responsibilities, targets, and performance expectations.
• Conduct regular performance reviews and provide coaching and training.
• Ensure effective workforce planning and resource allocation.
• Promote a culture of accountability, efficiency, attention to detail, and customer excellence.

7. Reporting & Business Analysis

• Prepare regular operational reports for senior management.
• Track KPIs related to inventory, sales support, logistics, procurement, costs, and customer service.
• Analyze operational data and provide recommendations to improve profitability and efficiency.
• Monitor operational budgets and control unnecessary costs.

8. Compliance & Risk Management

• Ensure compliance with company policies, applicable regulations, and internal controls.
• Establish appropriate controls for high-value inventory and sensitive products.
• Maintain accurate operational documentation and records.
• Identify operational risks and implement appropriate mitigation measures.
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