Operations Manager (INTERNAL) - PERMANENT DAYSHIFT WFH at Scale-X Solutions

, Biliran, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

150000.0

Posted On

05 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Account Management, Sales, Leadership, Client Relationship Management, KPI Monitoring, Strategic Planning, Team Development, Process Improvement, Negotiation, Problem Solving, Remote Team Management

Industry

Outsourcing and Offshoring Consulting

Description

This is a remote position. Operations Manager (Senior Leadership Role) Permanent Work From Home | Morning Shift | PHP 100,000 – 150,000/month About Scale-X Solutions Scale-X Solutions is an Australian-based remote staffing and outsourcing company dedicated to helping businesses scale smarter while creating meaningful work-from-home opportunities for talented professionals. We connect high-performing virtual professionals with growing companies worldwide, delivering reliable, cost-effective, and scalable staffing solutions that drive business success. The Opportunity We are looking for an exceptional Operations Manager who will serve as the operational leader of Scale-X Solutions. This is more than a traditional operations role. You will oversee client relationships, lead and develop Virtual Assistants, and guide the broader management team toward achieving company goals. As one of the key leaders within the organization, you will play a critical role in shaping the future growth, performance, and culture of Scale-X Solutions. We are looking for someone who thrives on accountability, embraces challenges, and is passionate about building high-performing teams while delivering outstanding client experiences. What You'll Do Lead the day-to-day operations of Scale-X Solutions. Manage and strengthen relationships with key clients and stakeholders. Oversee multiple Virtual Assistants and management team members to ensure optimal performance and client satisfaction. Drive operational excellence through effective systems, processes, and workflow improvements. Monitor team and client performance against KPIs, targets, and service standards. Coach, mentor, and develop leaders across the organization. Collaborate with company directors and senior leadership to execute strategic initiatives. Resolve operational challenges quickly and effectively. Identify opportunities for growth, efficiency, and scalability. Foster a high-performance culture focused on accountability, results, and continuous improvement. What We're Looking For Required Qualifications Minimum of 5 years of Operations Management experience within the BPO, outsourcing, or remote staffing industry. Strong sales background is required. Proven experience in both Operations Management and Account Management. Demonstrated success managing multiple clients and large teams. Strong leadership experience with the ability to inspire, motivate, and develop people. Highly target-driven and goal-oriented. Excellent communication, negotiation, and relationship-building skills. Strong problem-solving and decision-making abilities. Comfortable working in a fast-paced, high-growth environment. Possesses a strong ownership mentality and a commitment to doing whatever it takes to achieve company goals. Passionate about helping Scale-X Solutions reach new heights of growth and success. Highly Preferred Experience managing remote teams. Experience in staffing, outsourcing, recruitment, or virtual assistant industries. Experience leading managers and department heads. What's In It For You? Compensation PHP 100,000 – 150,000 per month (depending on experience) Benefits & Incentives Permanent Work From Home Australian Morning Shift HMO upon first year of tenure Uncapped Commission Structure Tiered Performance Bonuses Appliance Incentive Program Quarterly Hotel Staycation Incentives Yearly International Travel Incentives Ongoing Leadership Development and Training Opportunity to become a key leader in one of the fastest-growing outsourcing companies serving Australian businesses If You're the Right Person... You are a results-driven leader who doesn't wait for opportunities—you create them. You know how to lead people, build strong client relationships, drive performance, and execute at a high level. Most importantly, you're excited about helping Scale-X Solutions continue its rapid growth and becoming a major force in the outsourcing industry. Apply today and help lead the next chapter of Scale-X Solutions.

Responsibilities

Lead day-to-day operations and manage key client relationships to ensure optimal performance and satisfaction. Oversee virtual assistants and management teams while driving operational excellence through system and workflow improvements.