Operations Manager – IT Services at Bosch Group

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, IT Service Management, Service Delivery, Agile, Scrum, Waterfall, Lean Six Sigma, RPA, AI, Financial Acumen, Stakeholder Management, Change Management, Operational Excellence, Capacity Planning, Governance, People Management

Industry

Software Development

Description

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities: 1. Service Delivery Excellence & Governance Own end-to-end operational performance for IT Services portfolio Ensure ?98% CKPIF compliance across all clusters Monitor service metrics (OTDQ, DFDQ, CICD, Scrum based outcomes) Establish and run portfolio-level governance forums Oversee major issue management and escalation resolution Ensure corrective and preventive actions (CAPA) are implemented Review and validate QBR inputs prepared by SDMs Maintain zero critical unresolved escalations by customer 2. Process Harmonization & Standardization Design and enforce standardized processes across accounts/clusters Ensure adoption of unified tools, dashboards, and reporting templates across clusters Eliminate account-level process deviations and redundancies with clusters/across clusters Develop and publish portfolio playbooks and SOP frameworks Partner with Quality function to improve process maturity Ensure audit readiness across all IT Services clusters 3. Automation & Operational Efficiency Identify repetitive development processes suitable for automation (RPA, AI) Drive automation coverage in applicable IT Services workflows Improve resource utilization to ?85% Reduce repeat issues through root cause elimination Enable predictive analytics for demand and capacity planning Drive cost optimization initiatives in collaboration with Delivery Head 4. Customer Relationship & Portfolio Health Ensure high customer satisfaction Review customer feedback and escalation patterns Partner with SDMs to drive service improvement plans Support strategic customer conversations when required Ensure contractual obligations are consistently fulfilled Enable value-add initiatives within accounts 5. People Leadership & Capability Development Directly manage and develop 3–4 Service Delivery Managers Drive accountability and performance management for SDMs Ensure role clarity and governance discipline within clusters Partner with Competency Lead to forecast skill needs Support leadership development and succession planning Maintain attrition

Responsibilities

Oversee end-to-end operational performance and governance for the IT Services portfolio to ensure service delivery excellence. Drive process standardization, automation, and financial optimization while leading a team of Service Delivery Managers.