We are looking for a proactive and detail-oriented Operations Manager to take ownership of our day-to-day operational functions, finance processes, HR systems, and administrative backbone.
This role is ideal for someone who thrives in a lean, cross-functional environment, and has experience in EU-based operational and administrative processes (especially Germany).

Operations Management

• Ownership of Customer Success and workflows, including customer correspondence, project management, and customer satisfaction.
• Plan, prioritize, and execute the sequencing of operational expansion projects.
• Ensure scalable workflows by documenting and optimizing core processes across finance, HR, and admin.
• Coordinate with Product on release rollouts and update documentation accordingly.
• Troubleshoot and solve customer support requests in a timely manner, for customers ranging from Small Family Owned Freight Forwarders to Large Scale Networks
• Monitor and manage mail handling.

RevOps

• Monthly payroll, bookkeeping, invoice payments, and reconciliations.
• Ensuring documentation compliance (receipts, invoices, etc.).
• Oversee customer invoicing via DATEV and follow up on payments.
• Track and report monthly company liquidity and reconcile with budget forecasts.
• Maintain and aggressively improve company budget inline with financial and sales targets.
• Manage subscriptions and vendor costs to ensure budget alignment.

EXPERIENCE

• 5+ years in operations, customer success, or project management within a B2B SaaS or tech-driven company.
• Demonstrated ability to manage cross-functional projects and support revenue or efficiency outcomes.
• Proven track record in managing payroll, budgeting, and financial forecasting.
• Familiarity with tools like Personio, DATEV, or similar systems.

SKILLS & ATTRIBUTES

• Strong operational and financial acumen.
• Strong Excel Skills required.
• Comfortable dealing with ambiguity; thrives on ad hoc problem-solving.
• High attention to detail, especially in handling compliance-heavy tasks.
• Strong communication and collaboration skills with external vendors and internal teams.
• Fluency in English; German is a significant advantage.
  Art der Stelle: Vollzeit
  Gehalt: 60.000,00€ - 65.000,00€ pro Jahr

Ausbildung:

• Master (Wünschenswert)

Berufserfahrung:

• Operations: 5 Jahre (Wünschenswert)

Sprache:

• German (Wünschenswert)

Arbeitsort: Homeoffic

Please refer the Job description for details