WHO WE ARE

At James River Grounds Management, we understand that providing great service to customers is only part of what exemplifies an exceptional company. That’s why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team.
More important, we’ll take the stress out of managing your landscape—and go above and beyond your expectations to win your trust. Our use of current technology and state-of-the art equipment, plus our commitment to technical training for all employees, ensures that our clients receive both outstanding landscaping and superior customer service. We provide complete commercial landscape programs, including landscape maintenance and management, irrigation management, landscape enhancements, and snow and ice management.
As part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local company, coupled with the support and vast resources of a national organization.

POSITION SUMMARY:

The Operations Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred.
• 2 – 5 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.
• Experience in Aspire Landscape Operating System preferred.

SKILLS & ABILITIES QUALIFICATIONS:

• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
• Exceptional problem-solving skills.
• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.
• Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.
• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience.
• Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.
• Valid driver’s license with a reasonably clean record.

• Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
• To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
• Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
• Perform inspections of equipment and vehicles to see that all is being maintained properly.
• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work in concert with the Client Management team to resolve client concerns when applicable.
• Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
• Train employees on all aspects of job (safety, quality, efficiency, equipment).
• Work closely with the Branch Manager to lead the branch and meet monthly budgets.