JOB DESCRIPTION

Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
About the Job:
We are looking for a dynamic and results-driven Operations Manager to lead our customer-facing service delivery teams at our Winnersh site. This role is central to ensuring seamless execution, operational stability, and continuous improvement. The Operations Manager will be responsible for driving day-to-day performance, ensuring customer satisfaction, and supporting the scaling of capabilities and capacity in alignment with regional and global service strategies.
About the Team:
OM will lead a multidisciplinary operations team within a dynamic, fast-paced environment, working closely with local stakeholders, regional engineering teams, and business functions. The team thrives on collaboration, continuous improvement, and delivering best-in-class service outcomes for our customers. This role reports directly into the Regional Operations Manager and interfaces with regional programs and customer-facing functions.
Responsibilities

END-TO-END CUSTOMER EXPERIENCE

• Drive and deploy E2E customer experience processes, across all customer touchpoints, Identify and eliminate friction points across service workflows to streamline the customer journey.
• Collaborate across in country business development teams sales, operations, and engineering to ensure a unified service delivery experience.

Please refer the Job description for details