About the job

📢 WE ARE HIRING – OPERATIONS MANAGER Industry: Bakery & Pastry📍 Location: Ajman, UAE Valid UAE driving license is preferred.

We are looking for an experienced and hands-on Operations Manager to oversee the smooth, efficient, and profitable day-to-day operations of a growing bakery and pastry business.The role will manage production, retail, online orders, catering, events, coffee-cart services, and B2B accounts, ensuring high standards of quality, customer service, food safety, and operational efficiency.

• Key Responsibilities:1. Manage Daily OperationsOversee daily bakery operations, including production, order preparation, packing, retail, online orders, catering, events, and B2B requirements.
• Ensure all orders and customer commitments are completed accurately and on time.
• Coordinate between kitchen, retail, delivery, and other operational teams.
• 2. Manage Staff & SchedulesPrepare staff schedules based on business and operational requirements.
• Allocate daily responsibilities and monitor attendance and performance.
• Ensure adequate staffing during peak periods.
• Address day-to-day operational and staffing issues.
• 3. Manage Drivers & DeliveriesPlan and monitor drivers’ schedules and delivery routes.
• Prioritize orders and ensure timely and accurate deliveries.
• Monitor delivery performance and resolve delivery-related issues.
• 4. Maintain Quality & Food Safety StandardsMonitor product quality, freshness, presentation, portioning, and packaging.
• Ensure compliance with food safety, hygiene, and cleanliness standards.
• Maintain consistent operational and product standards across all activities.
• 5. Manage Inventory, Costs & WastageMonitor inventory levels, purchasing, and supplier requirements.
• Coordinate production quantities based on orders and business demand.
• Control food costs, inventory, and wastage.
• Identify opportunities to improve efficiency and profitability.

• Requirements & Skills:Bachelor’s degree or diploma in Business Administration, Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 5 years of operations experience, including at least 2 years in a supervisory or managerial role.
• Experience in a bakery, pastry business, café, restaurant, catering company, or similar F&B business is required.
• Strong knowledge of food production, inventory management, cost control, food safety, hygiene, and F&B operations.
• Strong leadership and team-management skills with the ability to handle multiple operational activities simultaneously.
• Excellent communication, problem-solving, coordination, and reporting skills.
• Fluent in English; Arabic is an advantage.
• UAE experience is preferred.
• Valid UAE driving license is preferred.
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