We are a leading holiday homes management company, delivering high-quality, guest-centric experiences across the UAE. We aim to provide guests with luxury stays that are seamless and memorable. If you’re passionate about hospitality and love optimizing operational processes, we want you to be part of our growing team.

REQUIREMENTS:

· Proven experience in hospitality or hotel management with a strong understanding of guest services.
· Strong leadership, organizational, and team management skills.
· Excellent communication skills (both written and spoken) in English; Arabic is a plus.
· Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiarity with project management tools like Monday is a plus.
· Experience using PMS systems like Guesty and Hostaway is a plus.
· Valid UAE Driving License.
· Strong ability to handle guest complaints and resolve issues promptly and effectively.
· Excellent time management skills and ability to prioritize daily tasks.
· Must be flexible to work on weekends and during public holidays when required.
· Strong problem-solving skills and the ability to make quick decisions for smooth operations.

ROLE OVERVIEW:

We are seeking an experienced Operations Manager to oversee all aspects of guest experience and operational efficiency. You will lead a team of Guest Experience Managers responsible for managing a portfolio of apartments, while also overseeing the Maintenance, Housekeeping, and Guest Experience teams. Your role will ensure smooth operations, high guest satisfaction, and a flawless guest experience, resulting in 5-star reviews.

KEY RESPONSIBILITIES:

· Lead, organize, and supervise the Guest Experience Managers and ensure they are delivering exceptional service to guests.
· Oversee daily operations and make sure all teams (Guest Experience, Housekeeping, and Maintenance) are aligned and running efficiently.
· Supervise and evaluate the performance of maintenance and housekeeping teams, ensuring quality standards are met consistently.
· Ensure smooth daily operations of all holiday home units, ensuring all guests have the best experience possible.
· Address guest concerns or complaints promptly and ensure high levels of guest satisfaction, aiming for 5-star reviews.
· Organize and optimize operational workflows for all teams to ensure efficiency and top-quality service.
· Monitor daily results and performance of guest experience teams, taking corrective actions as necessary.
· Oversee scheduling, team coordination, and logistics for smooth day-to-day operations.
· Ensure that the entire team is operating within established safety protocols and standards.
· Collaborate with other departments to ensure all operational aspects are streamlined and working effectively.
· Report on operational metrics and performance to senior management.
· Provide leadership and motivation to all teams to continuously improve operational performance.