As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

PURPOSE OF THE POSITION

HIAB is seeking an experienced Operations Manager to oversee all Service and Installation operations across our workshop network in the region. In this pivotal role, you’ll take ownership of performance metrics such as volume, profitability, cost control, team engagement, and customer satisfaction – ensuring our workshops deliver world-class service to assigned customers.
This position will be based in Augsburg, Germany

MAIN TASKS AND RESPONSIBILITIES

• Oversee and manage the Workshop Managers including all Service and Installation teams within the workshops
• Liaise with the country central functions and management to deliver an efficient, effective and profitable operation.
• Work in conjunction with the overall country strategy and contribute to continuous improvements initiative within this area of operation, adopting Lean Manufacturing and Six Sigma methodologies.
• Ensure effective resource allocation and workforce planning
• Develop and mentor employees, providing training and performance evaluations to enhance team capabilities.
• Visit existing and new customers, assess customer needs and negotiate prices and delivery times within limits of authority; and conclude proposals to assist with meeting targets.
• Collaborate with technical support representatives in the Market Area to coordinate and channel technical support from HIAB functions towards assigned customers within the Market Area.
• Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns.
• Manage costs, times, margins and overall profitability
• Take ownership of the workshop P&L’s and put in place processes and initiatives to maximise financial performance ensuring forecasts and budgets are accurate.
• Prepared to travel within and outside the area.
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require