• At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
• We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
• We are in search of an Operations Manager - Maintenance to join our innovative team as our new #bloqstar. In this role, you’ll play a crucial role in bridging our central operations team with our local Germany team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility, or similar) who excels at managing processes and reporting. This is a field-oriented role requiring someone adaptable and ready to roll up their sleeves to ensure smooth operations.

WHAT ARE THE REQUIREMENTS TO JOIN US IN THIS POSITION

• 
  
  
  -
  

• 2-5 years of experience in operations management, preferably within service-focused industries like delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills, with the ability to report clearly and liaise effectively between local and global teams;
• Proficiency in German and knowledge of English;
• Proven ability to manage teams and processes, with hands-on involvement when needed;
• Adaptable and proactive, willing to engage in fieldwork as required;
• Analytical mindset with experience in tracking and improving operational KPIs.

EXTRA VALUED SKILLS

• 
  
  
  -
  

• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales service processes;
• Experience in scaling operational processes in a growing company.

• 
  
  
  
• Manage the operational teams and processes, to ensure smooth day-to-day operations;

• Provide detailed reporting and act as the liaison between the local and central teams;
• Handle operational tasks that require hands-on involvement and attention to detail;
• Be willing to go to the field regularly to report and solve on-the-ground challenges;
• Coordinate and support local teams to ensure consistent service delivery;
• Identify and implement improvements to operational processes in the field;
• Ensure that all operational metrics and goals are met, reporting progress regularly.