Are you passionate about maintaining high-quality standards and delivering exceptional customer experiences? Do you have a background in auditing, compliance, and quality assurance? Logistics UK is looking for an Operations Manager to support our auditing team and uphold the highest industry standards during this maternity cover period (1 year fixed term).

REQUIREMENTS

• Preferred Qualifications: Transport Manager Certificate of Professional Competence in Road Haulage and/or Passenger Transport (not essential).
• Audit Experience: Prior experience in industry-relevant auditing.
• Standards Knowledge: Understanding of ISO9001, DVSA Earned Recognition, and QA standards (preferred).
• Quality Monitoring: Experience in working with a quality monitoring framework.
• Communication Skills: Strong written, verbal, and presentation abilities.
• Leadership: Excellent influencing and team management skills.
• Organisational Skills: Ability to handle multiple projects efficiently.

• Operational Support: Assist the Head of Tacho and Audits & Standards in delivering high-quality audits and standards.
• Team Leadership: Motivate and coach the team to achieve departmental targets and align with Logistics UK’s strategy.
• Customer-Centric Development: Understand customer needs to develop and refine the audit portfolio for various sectors.
• Quality Assurance: Ensure consistent and high-standard delivery of audits, maintaining all Quality Management System (QMS) requirements.
• Product Development: Lead the development and implementation of new and existing compliance products.
• Audit Reporting: Ensure all audit reports are submitted within agreed SLAs.
• Process Improvement: Evaluate and refine departmental policies, processes, and procedures for optimal efficiency.
• KPI Management: Assist in producing departmental KPIs, including utilisation metrics.
• Standard Compliance: Operate within Logistics UK’s defined audit standards while upholding core values: Excellence, Dynamism, Togetherness, Reputation.