Join our fabulous team at McWilliam Park Hotel as Operations Manager
The ideal candidate should have experience in hotel operations and people management and be looking to progress within the hospitality industry.

REQUIREMENTS:

• 3-4 years’ experience in Operations management.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Strong communicator; and comfortable in contributing to the overall hotel strategy.
• Ability to build relationships and influence with all levels of the business.
• A passion for customer service.
• Flexibility and a proactive approach are a must in this role.
• Excellent communication and people management skills, enthusiastic and motivated.

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

RESPONSIBILITIES:

• To lead the Management Team to ensure the smooth running of the hotel operation on a day-to-day basis.
• Provide strategic support to the General Manager for F&B hotel operations.
• Effectively lead, motivate, and communicate clearly in developing the team.
• Manage all areas within your remit to ensure positive customer experiences through the implementation of all standards and service culture.
• Maintain and develop systems, policies, and procedures to ensure the smooth running of the business.
• Responsible for effective relationship building with customers and employees.
• Available to work a variety of shifts including early mornings, late nights, weekend shifts including Public Holidays.
• To assist in all Food and Beverage Outlets across the Hotel as required.
• Responsibility whilst on shift, for all Food & Beverage areas to include planning and coordinating service, supervision and training of team members, cash handling and guest assistance.
• Be proactive and have a desire to develop standards and promote continuous improvement among employees.
• Lead the development and continuous learning of the hotel staff.
• Support the profitability and cost management of the hotel.
• Ensuring that each department is operating in accordance with the hotel standards and staffing levels.
• Be courteous and professional and focused on providing a consistently high standard of service.
  Carrying out duty shifts and assisting in Reception, Accommodation and all Food and Beverage outlets when the need arises